Shipping Policy

Last Updated: Aug 25, 2026

At RubyMisland, we are committed to making your shopping experience simple, convenient and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Once your order is successfully placed, our team begins processing it.

• Orders are generally processed within 1–3 business days.

• Orders placed on weekends or public holidays may be processed on the next business day.

• Once your order has been dispatched, you will receive shipping and tracking information, where available.

• Processing time may vary depending on product availability, seller, category or order volume.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on your location and the shipping service used.

Delivery times are estimates and may vary due to:

• Delivery location

• Weather conditions

• Public holidays

• Courier delays

• High order volumes

• Remote or difficult-to-service locations

• Unforeseen circumstances beyond our control

Some products may have different delivery timelines, which will be communicated on the product page or during checkout where applicable.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Order value

• Product size or weight

• Delivery location

• Shipping method

• Promotional offers

From time to time, Super Mart may offer free shipping or other shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided during checkout, where tracking is available.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Super Mart cannot be held responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Recipient being unavailable

• Failure to respond to courier communication

• Refusal to accept the package

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

6. Delayed Deliveries

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact our customer support team with your order details so that we can assist you.

7. Damaged Packages

Please inspect your package when it is delivered.

If the package appears visibly damaged, opened or tampered with, we recommend refusing delivery where possible or recording the condition of the package before accepting it.

If you receive a damaged product, contact us as soon as possible with:

• Order number

• Clear photographs of the package

• Clear photographs/videos of the product

• Description of the issue

This will help us investigate and resolve the issue as quickly as possible.

8. Missing or Incorrect Items

If you receive an incorrect, incomplete or missing item, please contact our customer support team promptly after delivery.

We may request photographs, videos or other information to verify the issue before providing an appropriate resolution.

9. Multiple Products in One Order

If your order contains products with different processing or shipping times, they may be shipped separately.

You may therefore receive multiple packages for a single order.

10. Delivery to Remote Locations

Delivery availability and timelines may vary for remote, rural or otherwise difficult-to-service locations.

If a particular location is not serviceable, we may contact you to discuss the available options.

11. Changes to Shipping Information

If you need to change your delivery address after placing an order, contact us as soon as possible.

We will try to accommodate the request if the order has not yet been dispatched. Once an order has been shipped, changes to the delivery address may not be possible.

12. Contact Us

If you have questions regarding your shipment, delivery status or this Shipping Policy, please contact our customer support team through the contact information provided on our website.

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